Complaints Policy

We aim to provide high-quality private dental care in your own home, care home, or at the hospital bedside. If something has not met your expectations, please let us know so we can put it right quickly and learn from your feedback.

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How to complain

• In the first instance, please contact Dr Rikki Dhody by email at info@homevisitdentistmanchester.co.uk or by phone on 0161 791 5796.
• We will acknowledge your complaint within 3 working days and aim to provide a full written response within 10 working days. If we cannot meet this timeframe, we will explain why and when you can expect a full response.
• Your complaint will be investigated by the lead clinician (or a delegated senior clinician). We will share our findings with you, along with any actions we will take to resolve the matter and prevent recurrence.

If you are not satisfied

This service provides private dental care. If you remain dissatisfied after our response, you can escalate your complaint to the Dental Complaints Service (DCS):

Our commitment

• Handle complaints fairly, confidentially, and promptly.
• Keep clear records and provide explanations, apologies where appropriate, and remedial action.
• Use feedback to improve our service and staff training.

Accessibility and support

We can provide this policy and our responses in larger print or alternative formats on request. Please tell us if you need any adjustments when communicating with us.

Last updated: 2 September 2025